Data controller and contact
Felipe Mancilla Zúñiga, Chile, is the data controller for Vocalia. For questions or requests about your data, write to support@tryvocalia.com.
Data we process
We process your account email, username, optional photo, favorites, room settings, submitted audio and, where applicable, transcripts and moderation results. We retain subscription references and payment statuses. Technical connection data and error logs are also processed; identifiers derived from the device and IP address are used to limit abuse in rooms. These identifiers are not considered anonymous data.
Purposes
We use data to authenticate accounts, operate rooms, deliver audio, transcribe and moderate content when included in the plan, manage subscriptions, provide support, and protect the service. Depending on the processing and applicable law, we rely on providing the requested service, your consent, legal obligations, or legitimate security interests. You may request information about the basis for a particular processing activity.
Who receives your data
The streamer receives messages sent to their room and may broadcast them to their audience. Rooms listed in Community display public information about the creator and the room. Supabase provides the database, authentication, and storage; Vercel and Cloudflare help host and deliver the site; OpenAI processes audio or text needed for transcription and moderation; Zoho hosts support email. Paddle handles purchases and its own billing data under its policies. Vocalia does not store full card numbers.
International processing
Our providers may process data outside your country, including in the United States. We will apply the contractual safeguards and measures required by applicable regulations. You can request information about providers and safeguards from our support email.
Retention and deletion
Transcripts and moderation results are cleared when a room closes or expires through automated processes. Audio files have their own deletion date and are removed during scheduled cleanup; closing a room does not instantly delete every file or record. Account data is retained as long as necessary to provide the service. Some metadata, technical logs, or billing records may be retained for security, legal obligations, and claims. Backups and provider logs follow their own retention cycles. Deletion in Vocalia does not erase recordings of external broadcasts.
Cookies and external resources
We use session cookies and browser identifiers for authentication, participation, and preferences. The site loads fonts from Google Fonts, which involves connections to that provider. Payment tools may use their own technologies as described in their notices. Closing your browser does not delete your account or data.
Your rights
You may request access to, correction, or deletion of your data and, where applicable, object to processing or request restriction or portability. You may also withdraw consent without affecting prior lawful processing. Write to us identifying your account; we will verify your identity proportionately. You may complain to the competent authority where applicable. Do not send passwords or full card details.
Security and updates
We apply access controls and technical measures to protect data, without being able to promise absolute security. We will publish updates to this policy here and notify you of material changes where appropriate.